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Privacy Policy

At Riddell Media, we are committed to providing high quality wedding videography services. This Refund Policy explains the circumstances under which refunds may or may not be issued. 

1 Information We Collect 

We may collect personal information including (but not limited to): 

  • Your name, email address, phone number and postal address. 

  • Wedding or event details you provide when enquiring or bookings. 

  • Payment information (processed securely through third-party providers).  

  • Images, audio and video recordings captured as part of our services. 

  • Website usage data such as IP address, browser type and page visited. 

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2 How We Use Your Information 

We may use your personal information to:

  • Provide and deliver our videographer services

  • Communicate with you regarding bookings, services and updates. 

  • Process payments and issue invoices.

  • Improve our website, services and customer experience.

  • Share films with you via secure online delivery. 

  • Use selected footage for promotional purposes (unless otherwise requested in writing). 

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3 Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modifications or discloser. 

  • Digital files are stored securely and backed up. 

  • Access is restricted to authorised team members only. 

  • Payment details are processed by trusted third-party providers and are not stored by us. ​

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4 Sharing of Information 

We do not sell or rent your personal information to third-parties. We may share information only when necessary to:

  • Deliver your films via secure third-party platforms

  • Comply with legal obligations 

  • Work with trusted contractors ot service providers who assist in delivering our serices. 

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5 Promotional Use of Footage

With your consent, we may use selected video clips or images for promotional purposes, such as our website, social media or advertising. If your perfect your footage not to be used, you can notify us in writing prior to your wedding

or event. 

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6 Access & Correction

You have the right to request access to, or correction of, the personal information we held about you.

To do so, please contact us directly. 

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